ADMINISTRATIVE & MEMBERSHIP SUPPORT OFFICER
ABOUT MDI:
Muscular Dystrophy Ireland (MDI) is a voluntary organisation that
provides support to people with neuromuscular conditions and their
families. Muscular Dystrophy Ireland envisages an Ireland that enables
people with neuromuscular conditions to fully participate in society
and reach their full potential.
OUR MISSION: Our mission is to support people with Muscular Dystrophy.
We do this, using a member-centred approach, by:
* Providing information and support to people with neuromuscular
conditions and their families through a range of support services.
* Advocating for services and entitlements for members, educating
and informing society about the conditions.
* Supporting researchers and clinicians to carry out quality
research into neuromuscular conditions.
ROLE SPECIFICATION
MEMBERSHIP ADMINISTRATION:
* Manage MDI's membership process from application to renewal,
ensuring accuracy and efficiency.
* Respond promptly to member inquiries and provide excellent
customer service.
* Maintain comprehensive membership records and databases.
FINANCIAL TRACKING:
* Maintain accurate tracking and statistics tables for invoices and
payments.
CRM ADMINISTRATION:
* Utilise the CRM system to manage membership data, clinic
referrals, communications and track interactions.
* Provide training to staff on CRM usage and best practices.
INFORMATION LINE:
* Handle incoming calls and emails and accurately log details using
the online form.
* Collaborate within a team environment and contribute to team
meetings as necessary.
* Maintain adherence to confidentiality protocols regarding service
user data.
* Ensure seamless transfer of enquiries to MDI staff for proper
logging and follow-up procedures.
HR SUPPORT:
* Assist with HR administration tasks, including maintaining records
of leave and training activities on HR Locker.
* Support the onboarding process for new employees.
GENERAL OFFICE DUTIES:
* Attend team meetings and staff training as required.
* Any other duties that may be required by the organisation to
fulfil the needs of the post.
LOCATION: Muscular Dystrophy Ireland, * Lucan
Road, Chapelizod, Dublin *
REPORTING TO: Respite Administrator under the supervision of the Head
of Services
ESSENTIAL REQUIREMENTS/SKILLS
* Minimum of Leaving Certificate or equivalent
* A minimum of 1 year working in a busy office environment.
* 1 years’ experience using MS Excel, MS Access, MS Power Point
and MS Forms
* Proven analytical skills and attention to detail.
* Enjoys working with people, is approachable, and demonstrates warm
and friendly mannerisms.
* Demonstrate excellent interpersonal and communication skills with
a good level of spoken and written English
* Be reliable, trustworthy, and always maintain confidentiality
* Excellent time management and teamwork skills
* Capacity to work on own initiative
TERMS AND CONDITIONS:
* Part-time fixed term contract for * months
(subsequent contract subject to funding)
* Salary scale: aligned to HSE Clerical scales
* Starting salary: € *K - €**Apply on the
website**k depending on experience - pro rata
* Annual Leave: * days pro rata
* Hours: * hours per week, preferably across
5 days but flexible
SELECTION PROCESS
All applications will be acknowledged by email. A selection panel will
review all applications and interview shortlisted candidates.
Appointable candidates will be asked to provide the names and contact
details for up to 2 referees and will be expected to undergo relevant
training as a condition of employment.
Interviews are provisionally arranged for the week commencing 1st July
* MDI office.
TO APPLY PLEASE SUBMIT YOUR CV & COVER LETTER TO **APPLY ON THE
WEBSITE**
Closing date for applications: *.**Apply on the
website** p.m., *th of June **Apply on the
website**, however, suitable candidates will be interviewed as
applications are received.
MUSCULAR DYSTROPHY IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER
We need : English (Good)
Type: Permanent
Payment:
Category: Health
